Service Support

• Requirement assessment: Provide preliminary suggestions for drainage solutions to customers, match product models with specific scenarios (municipal drainage, fire water intake, agricultural drought resistance, etc.)
• Technical consultation: Product selection, technical parameter answers (drainage capacity 2000-4800 cubic meters/hour, lift 10-50 meters, working radius 500 meters, etc.)
• Customer sampling: Provide sample vehicle demonstrations or on-site sampling tests as needed
• Technical solution preparation: Customize drainage and emergency technical solutions and configuration lists for customers
• Qualification cooperation: Assist in bidding work, provide relevant certification qualifications, testing reports, and case proofs

• Order follow-up: dedicated personnel to monitor production progress and regularly report to customers
• Delivery acceptance: assist customers in completing vehicle acceptance, provide accompanying documentation packages (including certificates of conformity, manuals, warranty cards, etc.)
• License plate support: rely on Changsha Jinyang's special vehicle modification qualifications and automobile manufacturing capabilities, provide complete announcements and license plate support to ensure that special vehicles are on the road in compliance
• On site training: arrange on-site training for operators on the day of delivery

• 2-hour response: respond to after-sales service needs within 2 hours, clarify the handling plan
• 24-hour standby: equipped with 3 after-sales service support vehicles, available 24/7, can quickly rush to the site
• Spare parts for repair: sufficient reserve of commonly used spare parts, supporting repair or on-site replacement
• Remote support: technical engineers can remotely guide fault diagnosis and operation