Service Support

1. Problem feedback

1. Call the service hotline (XXX-XXXXX-XXXX) or contact the sales department or after-sales service department for coordination.

2. Provide information such as device model, fault symptoms, on-site conditions, etc., and support uploading pictures/videos.

II. Quick Diagnosis

1. The technical team remotely analyzes the problem and provides preliminary solutions (such as remote guidance for repair).

2. If on-site service is required, immediately coordinate personnel and inform the expected arrival time.

III. Service Implementation

1. On site service: detecting faults, replacing parts, debugging equipment, ensuring normal operation is restored.

4. Return to factory repair (in special circumstances): Provide backup equipment support and follow up on the repair progress throughout the process.

IV. Acceptance and Recording

1. After the customer confirms that the equipment is operating normally, sign and accept it.

2. Establish this service file and update it synchronously to the customer's exclusive ledger.

Fifth, tracking and follow-up

Within 3 days after the completion of the service, telephone follow-up will be conducted, and the equipment status will be followed up again within 30 days.